At Troika Canada, we understand the importance of getting your purchases to you in a timely and reliable manner. We have partnered with reputable third-party carriers to ensure your products are delivered to you in a timely and cost-effective manner.
ORDER PROCESSING TIME
In-stock items are processed and shipped within 1-2 business days of being placed. Orders received on weekends or holidays will be processed on the next 1-2 business days. Please note that our processing time may be longer during busy periods such as sales or holidays.
SHIPPING TIME & COSTS
We are located in Vancouver, BC, Canada and ship within Canada. Once your order is processed, shipping time will vary depending on your location and the shipping method you choose at checkout. Estimated shipping times will be provided at checkout.
Troika Canada offers special shipping options for its customers:
Depending on the location and package size, additional shipping options may be offered and calculated during the checkout process. Should you wish to have your order sent by another method, please advise us via email (service@troikacanada.com) and we’ll do our best to assist you.
Important: We reserve the right to charge extra for shipping to remote areas. In this case, we will contact the customer before fulfilling the order and make any additional charges applicable. The customer will then have the option of cancelling the order and receiving a full refund of the amount already paid
DUTIES, TAXES & POTENTIAL HANDLINGS FEES
Customers are responsible for paying duties, taxes, and potential handling fees upon delivery. If your order is being shipped outside of Canada, please check the current customs regulations regarding applicable duties and taxes in your country. Our invoices do not include these charges - they will be charged to you by the shipping carrier before delivery, if applicable.
SHIPPING DELAYS
Occasionally, unforeseen circumstances may cause shipping delays. In such cases, we will do our best to notify you promptly and provide an estimated delivery date. Troika Canada is not responsible for any delivery delays caused by the carrier, weather, natural disasters, or other events outside of our control.
However, if your package is delayed, lost or damaged during shipping, please contact us immediately so we can assist you.
SHIPPING CONFIRMATION
Once your order has shipped, we will send you a shipping confirmation email containing your tracking number and a link to track your package online. Please note that items which are small enough to fit inside an envelope and are valued at less than 12.00 CAD can be sent via letter mail without a tracking option.
SHIPPING ADDRESS
Please ensure that your shipping address is accurate and complete before placing your order. Troika Canada is not responsible for any delays, lost or stolen packages, or additional shipping charges due to incorrect or incomplete shipping addresses.
ORDER PICK-UP
Customers may choose to pick up their orders at our office location in Vancouver, BC.
Pick-up only available by appointment on Monday - Friday, 10:00 am – 5:00 pm
ADEPT24 Business Solutions Inc., c/o TroikaCanada - Showroom Vancouver, BC
232-1868 Glen Drive, Vancouver BC, V6A 4K4, Canada
(Unit #232 is on the 2nd floor)
OUT OF STOCK ITEMS
You will be notified of any “out of stock” items on your order. We apologize for this inconvenience and naturally, you can choose to wait for their arrival or cancel your pending order. We don't charge a handling fee.
If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at service@troikacanada.com. We're always happy to help!
