We are located in Vancouver, BC, Canada and ship within Canada.

The delivery time of your order will depend on several factors, including your location, the shipping method you choose, and the processing time of your order.

Typically, orders are processed within 1-2 business days. After processing, delivery times for standard shipping can range from 2-8 business days.

Please note that delivery times may be longer for shipping to remote areas, during peak holiday seasons , and special weather alert.

For further information please read our shipping policy here: https://troikacanada.com/policies/shipping-policy

Once your order is packed and ready to ship, you will receive an email with tracking information so you can keep track of your package.

Please note that small products (such as spare parts) can also be sent as letter mail, which is not trackable.

Troika Canada offers special shipping options for its customers:

o Flat rate of $6.90 with any purchase (standard shipping 2-8 days)
o Free shipping on orders over $100 (standard shipping 2-8 days)
o In addition: Postage without tracking for $3.95 only for small parts that fit into an envelope and have a value of less than 12.00 CAD

Depending on the location and package size, additional shipping options may be offered and calculated during the checkout process.

For further information please read our shipping policy here: https://troikacanada.com/policies/shipping-policy

Local customers may choose to pick up their orders at our office location in Vancouver, BC, Canada.

Pick-up only available by appointment on Monday - Friday, 10:00 am – 5:00 pm

ADEPT24 Business Solutions Inc., c/o TroikaCanada - Showroom Vancouver, BC
232-1868 Glen Drive, Vancouver BC, V6A 4K4, Canada
(Unit #232 is on the 2nd floor)

We accept several payment methods to make your shopping experience as convenient and secure as possible. Currently, we accept the following payment methods:

1. Credit and Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, and Discover (no American Express).

2. PayPal: You can also pay using your PayPal account, which is a fast, secure, and widely accepted online payment method.

3. Shopify Payments: This is a payment gateway integrated with Shopify platform. You can use your credit or debit card to complete your purchase.

4. Apple Pay and Google Pay: If you are shopping on a compatible device, you can use Apple Pay or Google Pay to complete your purchase quickly and securely.

Please note that we do not accept cash on delivery or checks as payment methods. If you have any questions or concerns about the payment options available, please feel free to contact our customer service team for assistance.

Troika Canada will accept returns on unused products in the original packaging in resaleable condition within 14 days after you have received your order.

If you would like to return your order, please follow these steps:

1. Contact our customer support team within 14 days of receiving your order to initiate the return process.

2. Provide us with your order number and the reason for the return. We'll then provide you with instructions for returning your item(s).

3. Pack the item(s) securely in the original product packaging, and include any accessories or documentation that came with the item(s).

4. Ship the item(s) to the address provided by our customer support team. Please note that you will be responsible for the cost of return shipping.

If you are a local customer you are also welcome to return the product to our office in Vancouver, BC.

Once we receive your returned item(s), we will inspect them to ensure that they are in new and unused condition. If the item(s) meet our return policy requirements, we will issue a refund to your original payment method, minus any shipping charges.

Please note that a refund takes a few days to be visible on your bank/credit card statement.

For more information please read our Return Policy here: https://troikacanada.com/policies/refund-policy